Health Equity & The Patient Experience

A Virtual Certificate Program

Expand your leadership skillset in this live, virtual cohort taught by industry experts.

Two-Part Course on Feb. 2 & 9, 2024

Equitable Care for All Patients

Join us for an engaging online event addressing the crucial topic of health equity and its impact on the patient experience. This live, online learning event takes place in two parts: Friday, February 2 (Part One) and Friday, February 9 (Part Two). The program will lead participants through insightful discussions about how healthcare disparities affect individuals and communities, and will provide strategies for improvement.


If you are a healthcare leader committed to patient experience excellence and equitable care for all patients, this event is for you. Be part of this important conversation and help drive positive change in the healthcare landscape. Register now to secure your spot!

How it works

The Health Equity & Patient Experience program implements proven methods to develop leadership skills, while setting participants up for success through a sustainable learning process.

VIRTUAL CLASSROOM

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6 learning modules over two half-days

Large and small group discussions

Interactive learning exercises

REINFORCEMENT & COACHING

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Learning reinforcement materials

Videos

Personalized coaching

Reserve Your Seat

For special group pricing, reach out to us directly at insights@healthcareexperience.org.

Winter Cohort

Feb. 2 & 9

Course Complete

Modern Geo Rounded Rectangle

SOLD OUT

Fall Cohort

Sept. 12 & 13

10am-2pm CDT each day

$450

**This course consists of eight hours total learning time over two days

10am-2pm CDT each day

We’re excited to offer 6 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI). PXI is an independent non-profit committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. PXEs can be applied towards Certified Patient Experience Professional (CPXP) applications and/or to maintain certification designation.

Course Agenda

DAY 1 | Modules 1-3

10am - 2pm CDT

Module 1: Health Equity and Patient Experience in the DEI Context

Module 2: National and Organizational Requirements

Module 3: Individual’s Role in Promoting Health Equity

DAY 2 | Modules 4-6

10am - 2pm CDT

Module 4: Organizational Strategies for Health Equity

Module 5: Foundational Applied Strategies Toolkit

Module 6: A Coaching Approach to Influencing Health Equity

Meet the Instructors

Our expert speakers will share their knowledge and experiences, shedding light on the challenges faced by marginalized groups. From addressing systemic biases to improving access to quality healthcare, this event aims to empower attendees with actionable insights.

Brenda Ayres, MD

Healthcare Experience Foundation

Nuvance Health

Rob Minkes, MD, PhD, MS-LOD

Healthcare Experience Foundation

Kathy Boswell

Healthcare Experience Foundation

Katie Owens, MHA, CPXP

Healthcare Experience Foundation

Deanna Frings, MA, CPXP

Healthcare Experience Foundation

Matthew Whitaker, PhD

Healthcare Experience Foundation

Diamond Strategies

George Mayzell, MD, MBA

Physician Coach

Healthcare Experience Foundation

Deborah Zastocki, DNP, Ed.M., MA, RN, NEA-BC, FACHE

Healthcare Experience Foundation

Reserve Your Seat

For special group pricing, reach out to us directly at insights@healthcareexperience.org.

Winter Cohort

Feb. 2 & 9

Course Complete

Modern Geo Rounded Rectangle

SOLD OUT

Fall Cohort

Sept. 12 & 13

10am-2pm CDT each day

$450

**This course consists of eight hours total learning time over two days

10am-2pm CDT each day