Sign Up | Leading for Healthcare Experience Excellence

Leading for Healthcare Experience Excellence

An Emerging Leader Program

Expand your leadership skillset in this live, virtual cohort taught by industry experts.

Three-Part Course | Spring & Fall Sessions Available

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Lead with HX excellence in mind.

Leading for Healthcare Experience Excellence is designed to equip and support high-potential and emerging healthcare leaders. Each module is based on Healthcare Experience Foundation’s national experience in leadership development to achieve retention, employee and physician engagement, patient experience and quality/safety results. This energetic and collaborative learning experience will equip attendees with authentic leadership strategies to and for leaders who are proximate to delivering outstanding care.

We’re excited to offer 12 Patient Experience Continuing Education credits (PXEs) through Patient Experience Institute (PXI). PXI is an independent non-profit committed to the improvement of patient experience through evidence-based research, continuing education and professional certification. PXEs can be applied towards Certified Patient Experience Professional (CPXP) applications and/or to maintain certification designation.

How it works

Learners participate in a peer development environment with scenario-based learnings and summary evaluations.

Learners will discuss latest findings in advancing performance outcomes and engage in special presentations of industry perspectives from leading healthcare organizations.

Participants complete 12 training hours in a live virtual conference event or self-study virtual recap sessions for necessary make ups

Participants retain access for six months to a customized learning portal to support continued application and sustainability.

VIRTUAL CLASSROOM

9 learning modules over three half-days

Large and small group discussions

Interactive learning exercises

REINFORCEMENT & COACHING

Learning reinforcement materials

Videos

Personalized coaching

Learning outcomes

Apply core leadership principles to advance employee/physician engagement, patient experience and quality outcomes

Strengthen interpersonal wellbeing to navigate today's healthcare environment

Expand foundational skills to increase cohesion, engage and retain staff, and foster healthy team environments

Implement a proven leadership toolkit to move from development to action

Course agenda

DAY 1 | Modules 1-3

Module 1: The State of the Healthcare Experience

Module 2: Applied Authentic Leadership

Module 3: The Science of Wellbeing

DAY 2 | Modules 4-6

Module 4: Relationship Building and Reconnecting

Module 5: Leadership Empowerment Among Competing Priorities

Module 6: Coaching and Giving Feedback

DAY 3 | Modules 7-9

Module 7: Teamwork, Psychological Safety, and Belonging

Module 8: Healthy Conflict and Difficult Conversations

Module 9: Applied Practices to Engage Your Team to Advance HX Outcomes

Our instructors and team.

Our experts at Healthcare Experience Foundation will create an energetic and collaborative learning experience to equip authentic leadership strategies to advance retention, employee and physician engagement, patient experience of care, and quality/safety results.